Privacy Policy
Ongrade Civil Pty Ltd, trading as Ongrade Turf Maintenance (“Ongrade”, “we”, “us” or “our”), respects the privacy of people who contact us through this website.
Information we collect
When you submit an enquiry through this website, we may collect information you choose to provide, including:
- your name
- organisation or company
- email address
- phone number
- site location
- facility type
- service required
- details of your enquiry
How we use your information
We use the information you provide to:
- respond to your enquiry
- understand the service you are interested in
- communicate with you about your request
This website does not maintain a customer or enquiry database.
How enquiries are delivered
Website enquiries are processed through our website server and a transactional email service and are then delivered to Ongrade’s business email account.
Our current transactional email provider is Zoho ZeptoMail.
These service providers may process information using infrastructure located outside Australia.
Storage and security
The website itself does not retain a permanent copy of submitted enquiries.
Enquiries received by Ongrade may remain in the business email system in accordance with the normal operation and settings of that service.
The website uses reasonable technical measures designed to protect enquiry submissions, including encrypted HTTPS connections, server-side validation and anti-spam controls.
Operational website logs are designed not to record the contents of enquiries or submitted names, email addresses, phone numbers or enquiry messages.
Cookies and analytics
At present, this website does not use advertising or remarketing technologies.
If website analytics are introduced, this policy will be updated to explain what information is collected and how those services are used.
Access or correction
If you would like to ask about personal information you have provided through this website, or request that information be corrected, please contact Ongrade through the website contact form.
Changes to this policy
We may update this Privacy Policy if the website, our service providers or our information-handling practices change.